Privacy Policy

Updated May 2026

1. Purpose

Traralgon Bowls Club Inc. (“the Club”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected through our operations, venue, gaming facilities, website, applications, functions, memberships, and associated services.

This Privacy Policy explains how we collect, use, disclose, store, and manage personal information in accordance with:

  • The Privacy Act 1988 (Cth)

  • The Australian Privacy Principles (APPs)

  • Applicable amendments introduced under Australian privacy law reforms

  • Victorian gaming and gambling regulatory requirements

  • Anti-Money Laundering and Counter-Terrorism Financing obligations (AML/CTF)

  • Any other applicable Commonwealth or State legislation.

By interacting with the Club, becoming a member, using our website, entering our venue, participating in gaming activities, or providing personal information to us, you consent to the collection, use, disclosure, and management of your information in accordance with this Policy.

2. Types of information we collect

We may collect and hold personal information including, but not limited to:

General Personal Information

  • Full name

  • Residential and postal address

  • Telephone number

  • Email address

  • Date of birth

  • Membership details

  • Emergency contact information

  • Employment or contractor information

  • Financial and payment information

  • Vehicle details where applicable

  • CCTV footage and surveillance imagery

  • Incident and investigation records

  • Website usage information and online identifiers.

Gaming and Regulatory Information

In connection with gaming, wagering, AML/CTF obligations, responsible gambling compliance, and regulatory requirements, we may collect:

  • Identification documents

  • Driver licence details

  • Passport details

  • Proof of age documentation

  • Player activity information

  • Gaming transaction records

  • Electronic gaming machine activity data

  • Jackpot and large win payout records

  • Financial transaction details

  • Source of funds information where required

  • Signature verification records

  • Self-exclusion or responsible gambling records

  • Facial imagery captured through CCTV systems

  • Incident reports relating to gaming operations

  • Information required under Victorian gambling legislation or directions from regulatory authorities.

Where required by law, we may also collect sensitive information necessary to comply with responsible gambling, exclusion, harm minimisation, fraud prevention, or law enforcement obligations.

3. How we collect personal information

We collect personal information in several ways, including:

  • Directly from you

  • Through membership applications

  • Through gaming and wagering activities

  • Through customer enquiries

  • Through employment applications

  • Through online forms and website usage

  • Through CCTV and surveillance systems

  • Through incident reporting processes

  • Through interactions with our staff

  • Through loyalty or rewards programs

  • Through payment and transaction processing

  • Through third-party service providers engaged by the Club.

Information may be collected electronically, verbally, in writing, or automatically through our systems.

4. Website, cookies and digital data

When you access our website or online services, we may automatically collect technical information including:

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Access times and dates

  • Pages visited

  • Download history

  • Referral websites.

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Maintain website security

  • Support online bookings or member services

  • Deliver targeted marketing where permitted.

Users may disable cookies through browser settings, however this may affect website functionality.

5. Why we collect personal information

We collect, hold, use, and disclose personal information for purposes including:

  • Managing Club memberships

  • Providing goods and services

  • Managing gaming and wagering activities

  • Verifying identity

  • Processing transactions and payments

  • Conducting investigations and incident management

  • Maintaining venue security

  • Monitoring compliance obligations

  • Complying with AML/CTF obligations

  • Meeting Victorian gaming regulatory requirements

  • Conducting responsible gambling measures

  • Responding to legal obligations or law enforcement requests

  • Improving our operations and customer experience

  • Communicating promotions, events, or Club information

  • Managing employment and contractor relationships

  • Protecting the lawful interests of the Club.

We will only use personal information for the purpose for which it was collected or for related purposes permitted by law.

6. Disclosure of personal information

We may disclose personal information to:

  • Regulatory authorities

  • Law enforcement agencies

  • The Victorian Gambling and Casino Control Commission (VGCCC)

  • AUSTRAC

  • Financial institutions and payment processors

  • Information technology providers

  • Professional advisers including legal, accounting, and insurance advisers

  • Third-party contractors and service providers

  • Emergency services

  • Government agencies where required by law.

We may also disclose information where:

  • You have consented

  • Disclosure is required or authorised by law

  • Disclosure is reasonably necessary to prevent fraud, unlawful activity, or serious threats to health or safety

  • Disclosure is necessary for enforcement-related activities.

We do not sell personal information to third parties.

7. Direct marketing

We may use your personal information to provide information about:

  • Promotions

  • Events

  • Membership offers

  • Club news

  • Gaming promotions where legally permitted

  • Other services offered by the Club.

You may opt out of marketing communications at any time by:

  • Using the unsubscribe facility

  • Contacting the Club directly

  • Updating your communication preferences.

We will comply with applicable spam and electronic communications legislation.

8. Surveillance and CCTV

The Club operates CCTV and surveillance systems throughout the venue for purposes including:

  • Safety and security

  • Gaming compliance

  • Fraud prevention

  • Incident investigation

  • Responsible gambling compliance

  • Protection of staff, members, guests, and assets

  • Regulatory compliance.

CCTV footage may be monitored, recorded, reviewed, and disclosed to authorised parties including law enforcement agencies and gaming regulators where permitted or required by law.

9. Information security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure servers

  • Password protections

  • Restricted staff access

  • Encryption technologies

  • Firewall protections

  • Secure disposal practices

  • Monitoring and auditing systems

  • Third-party cybersecurity protections.

Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data breaches

In accordance with the Notifiable Data Breaches scheme under the Privacy Act, where an eligible data breach occurs and is likely to result in serious harm, we will:

  • Conduct an assessment of the incident

  • Take reasonable steps to contain the breach

  • Notify affected individuals where required

  • Notify the Office of the Australian Information Commissioner (OAIC) where required by law.

11. Accessing or correcting your information

You may request access to personal information we hold about you or request correction of inaccurate information.

Requests should be made in writing.

We may require proof of identity before releasing information and may refuse access where permitted by law.

Any applicable administrative costs permitted under legislation may be charged.

12. Retention of information

We retain personal information only for as long as reasonably necessary for:

  • Operational purposes

  • Legal obligations

  • Regulatory compliance

  • Investigation requirements

  • Financial reporting obligations

  • Gaming compliance obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

13. Third-party websites

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Users should review the privacy policies of external providers before supplying personal information.

14. Changes to this policy

We reserve the right to amend this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect immediately upon publication.

15. Contact us

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:

Traralgon Bowls Club Inc.
Corner Gwalia Street & Liddiard Road
Traralgon VIC 3844
Phone: (03) 5174 2467
Email: enquiries@traralgonbowlsclub.com.au

16. Privacy complaints

If you believe we have breached applicable privacy laws, you may lodge a complaint with the Club in writing.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

This updated Privacy Policy supersedes all previous versions of the Traralgon Bowls Club Privacy Policy.