FREQUENTLY ASKED QUESTIONS
Why do I have to scan my license to enter the venue?
Our liquor license is a club license that allows only members to enter without signing in. The law requires us to have a list of all visitors that come onto the premises to use our facilities. It is not related to gaming specifically as clubs were required to do this before gaming started and non-gaming clubs still are required to do this today.
We use a driving license scanning device that holds your information on file for 6 to 12 months.
I came in yesterday, why do I need to scan my license again?
Your visitor pass only lasts for one calendar day so if you return more often than one day, you will have to do it again.
If you are going to come in more than just a day then why not become a member – our low-cost membership is only $5 which you should get back in discounts on food and beverages.
When I scanned my license, a message asked to confirm my details.
This comes up when you live within a 10-kilometre radius of our club. A condition in Victoria of a Club Liquor License is that in regional Victoria if you live within 10 kilometres from the club you cannot be deemed as a visitor and are required to become a member to enter.
Talk to our staff about joining – our $5 membership will get you started with while you decide if you want another membership.
Do I have to be a member to come into the venue?
No, but there are only four reasons why you can come into the club if you are not a member. They are:
You are a visitor who lives more than 10 kilometres from the club and you have a photo ID to prove that.
That you are attending with a member which means your ID needs to be scanned and identified as a member guest. When the member leaves the club you must also leave.
If you are under the age of 18, you are not required to sign in but you must be either with a member or with a visitor who is eligible to sign in. Note that a person under the age of 18 cannot enter the gaming room or purchase liquor.
If you are attending as a guest to a pre-arranged event or function. If you enter under this arrangement you may only attend the event or function. When the event finishes you must leave. You cannot partake in any other facilities such as bowling, gaming, TAB etc if they are not part of your event/function. If you wish to stay on then you must return to reception and sign in as a visitor or member guest.
Do I need to be 18 years or over to use the facilities?
No, if you are under-18 years then you cannot enter unless you are with your parent or a responsible legal guardian. Unaccompanied minors are not accepted to enter – there are no exceptions.
If you are an under-18 bowls player playing in a competition at our club then you may enter the club to participate in the competition but you will still need to be with your parent or the responsibility of the captain of your team.
I'm a member of another bowls club, will my card work in your venue?
No, your card does not work here. Our club does not have any reciprocal rights with any other clubs so membership of another club is not recognised. Our rules do allow visiting players/officials for a competition being held at our club to become Honorary Members for the time they are competing or officiating. It is expected that you wear an official bowls uniform to be eligible for honorary membership to apply.
Do you have an ATM?
No, gaming restrictions do not allow us to have a traditional ATM. We do have a cash-out machine which requires you to get staff assistance to withdraw cash. There are also government gaming restrictions on the amount per time and the total per day that you can withdraw.
Do I need to book for lunch or dinner?
We always recommend you do book. We are often busy and host events that affect the number of people we can seat for meals. It is always best to book. If you arrive without a booking we will do our best to accommodate you, although you may be seated in the bar or indoor bowls centre.